You can only use the version 14 serial numbers to download the Symantec Endpoint Protection 14 software. Version 12.1 serial numbers only allow you to download Symantec Endpoint Protection 12.1 software. The VU notification includes the serial number (S/N) and instructions to download the software from FileConnect/FlexNet: Can I use my SEP 12.1 serial number to download SEP 14?
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